Customer feedback is essential for retail success
Customer feedback is essential for retail success
Customer feedback is essential for retail success
Without data analytics on customer feedback, retail businesses face a steep competitive disadvantage, limiting their ability to make informed decisions, improve sales staff training, and enhance their online reputation.
Without data analytics on customer feedback, retail businesses face a steep competitive disadvantage, limiting their ability to make informed decisions, improve sales staff training, and enhance their online reputation.
Without data analytics on customer feedback, retail businesses face a steep competitive disadvantage, limiting their ability to make informed decisions, improve sales staff training, and enhance their online reputation.
Online reviews are the most common mechanism
Online reviews are the most common mechanism
Online reviews are the most common mechanism
Unfortunately, customer reviews are difficult to collect. There is too much friction in reviewing a business and there is no incentive for the customer to do so after leaving the store. In fact, 52% of customers don't share their experiences online, regardless of good or bad. Word of mouth marketing only compounds the problem, since a negative experience is 78% more viral than a positive one. That means negative ratings have a significant impact on a business’s reputation online.
Unfortunately, customer reviews are difficult to collect. There is too much friction in reviewing a business and there is no incentive for the customer to do so after leaving the store. In fact, 52% of customers don't share their experiences online, regardless of good or bad. Word of mouth marketing only compounds the problem, since a negative experience is 78% more viral than a positive one. That means negative ratings have a significant impact on a business’s reputation online.
Unfortunately, customer reviews are difficult to collect. There is too much friction in reviewing a business and there is no incentive for the customer to do so after leaving the store. In fact, 52% of customers don't share their experiences online, regardless of good or bad. Word of mouth marketing only compounds the problem, since a negative experience is 78% more viral than a positive one. That means negative ratings have a significant impact on a business’s reputation online.
Feedback is also vital for sales employee retention
Feedback is also vital for sales employee retention
Feedback is also vital for sales employee retention
Retail stores suffer from 60% staff turnover annually, resulting in increased costs, inconsistent customer service, and lost sales. Lack of career advancement opportunities, skills development, and coaching are in the top five reasons why retail employees leave their jobs. That means turnover is preventable in many cases.
Retail stores suffer from 60% staff turnover annually, resulting in increased costs, inconsistent customer service, and lost sales. Lack of career advancement opportunities, skills development, and coaching are in the top five reasons why retail employees leave their jobs. That means turnover is preventable in many cases.
Retail stores suffer from 60% staff turnover annually, resulting in increased costs, inconsistent customer service, and lost sales. Lack of career advancement opportunities, skills development, and coaching are in the top five reasons why retail employees leave their jobs. That means turnover is preventable in many cases.
Noredo addresses these pain points
Noredo addresses these pain points
High friction in collecting customer reviews
Lack of constructive feedback in poor ratings
Low foot traffic due to deficient online reputation
High employee turnover as a result of inadequate training, little opportunity for skills development, and lack of coaching
Lost sales due to poor customer service or inconsistent standards
High friction in collecting customer reviews
Lack of constructive feedback in poor ratings
Low foot traffic due to deficient online reputation
High employee turnover as a result of inadequate training, little opportunity for skills development, and lack of coaching
Lost sales due to poor customer service or inconsistent standards
Noredo addresses these pain points
High friction in collecting customer reviews
Lack of constructive feedback in poor ratings
Low foot traffic due to deficient online reputation
High employee turnover as a result of inadequate training, little opportunity for skills development, and lack of coaching
Lost sales due to poor customer service or inconsistent standards